Contact information
Contact Information — DuchessBeadsandBeauty.com
We’re here to help with orders, shipping, product questions, and support.
Email (All Support)
admin@duchessbeadsandbeauty.com
For returns/refund queries, please email us here first (do not send items back without confirmation).
WhatsApp / Phone
+233 530820100
WhatsApp is the fastest way to reach us for quick questions and delivery quotes.
Customer Service Hours
Monday – Friday: 9:00am – 6:00pm (GMT)
Saturday: 9:00am – 6:00pm (GMT)
Sunday & Ghana public holidays: 9:00am – 6:00pm (GMT)
Response Time
We aim to reply within [24–48 hours] (excluding weekends and public holidays).
Business Location
Kasoa, Ghana (Shipping Worldwide)
Before you contact us (helps us reply faster)
Please include:
- Order number
- Your full name
- The email/phone used at checkout
- A clear description of the issue (and photos if relevant)
Wrong item received?
Please report within 14 days of delivery to:
admin@duchessbeadsandbeauty.com
(Include your order number and photos of the item and packaging).